data protection
Data protection and the security of your personal data is very important to the Afilia Group. We therefore collect and process your personal data with the greatest care and take specific measures to keep them safe. Below you will find the most important information about how Afilia Group SL processes your personal data in connection with navigation on afiliagroup.com and the use of the services offered.
What personal data do we collect?
The categories of personal data that Von Afilia Group collects and processes when you browse or shop on afiliagroup.com are as follows:
We collect the personal data that are necessary to complete and execute your possible order for services on afiliagroup.com, such as first and last name, email address, delivery address, billing address, telephone numbers and payment details.
We collect your email address when you register for our newsletter service. We process the personal data that you provide to us when you contact our customer service in order to provide you with the customer service you require.
Subject to your consent, we collect and use your personal data for marketing purposes. We collect information about your navigation on afiliagroup.com, such as the pages you visit and how you interact with each page, and store this information on our servers.
We inform you that afiliagroup.com does not process any personal data from minors. By accessing afiliagroup.com and using the services offered by Afilia Group SL, you represent that you are of legal age.
How do we use the personal information we collect?
Afilia Group SL collects and processes your personal data for the following purposes:
To conclude and execute the sales contract for the services offered on afiliagroup.com. When you complete your purchase, we will ask you for the personal data necessary for the execution of the contract, such as payment, fraud prevention if you pay by credit or debit card, invoicing.
Registration on the website and use of the services offered to registered users. Registration on the website is possible by entering some personal data necessary to ensure the provision of the services offered to registered users.
Processing of inquiries to our customer service, which uses the personal data you have provided to fulfill your information and help requests.
Sending resumes. If you send us your résumé to be considered for applying for a job, Afilia Group will use the information contained on your résumé for that purpose only. The data of your application can be passed on to third parties who provide administrative software for the collection of applications. Your CV will be kept for a maximum of six months and then deleted. If you want, you can of course also send us a new, updated version.
Analysis and statistical surveys.
We use certain information about your use of the website, your type of navigation and the use of the respective services, for analyzes and statistical surveys in order to improve our offer and our services. Sending commercial communications and promotional material after purchasing one of our products, so-called soft spam. After purchasing one of our products on the website, we will send you commercial communications with offers for similar products and services at the email address you have provided us with.
Subject to your express consent, we may use the contact details you have provided for commercial communications about our products and services in order to keep you informed about news, exclusive products, offers and promotions. In addition, subject to your consent, we can use your contacts in the context of market research and satisfaction surveys in order to improve our services and relationships with our users.
Only with your consent can Afilia Group customize your experience as a registered user of afiliagroup.com by offering you previews and offers based on your preferences and by sending you commercial communications tailored to your interests. The individual adjustment is carried out by analyzing your previous purchases and other information, which are described in the previous section "What personal data do we collect?"
If you wish to approve the activities mentioned and then do not wish to receive any further communications from the Afilia Group or if you wish to restrict the way in which you can be contacted, you can interrupt these communications at any time by simply clicking on the link provided for this purpose Click "unsubscribe" at the end of each message or you can contact the Afilia Group at any time through our customer service or write to the above address. We inform you that you may receive further communications from us even after your unsubscribe request has been submitted, as some mailings may already be scheduled and our systems may take some time to process your request. In relation to all of the above activities, we will mainly process your personal data using computers and electronic means. The resources we use guarantee a high standard of security in full compliance with the applicable regulations on this subject.
Legal basis for processing
We only process your personal data under one of the conditions provided for in the applicable regulation, in particular:
For entering into and performing a contract to which you are a party. When processing your data for the conclusion of the sales contract to which you are a party, we ensure that we only use the minimum information necessary for the execution of the same. This basis legitimizes the processing of personal data that takes place during the following activities:
Conclusion and implementation of a contract for the purchase of the products offered on afiliagroup.com
Registration on the website and use of the services reserved for registered users
Provision of the services offered on afiliagroup.com
Management of your inquiries by our customer service
The provision of your personal data for these activities is a contractual obligation. You are free to provide us with your details. However, if the requested data is not available, we cannot conclude or execute the contract and your inquiries. This means that you cannot buy any services from the Afilia Group or use services from the Afilia Group and that the Afilia Group will not be able to process your inquiries.
To comply with a legal obligation.
In the event that a contract for the purchase of services is concluded with the Afilia Group, the user's data will be processed to fulfill the legal obligations to which the Afilia Group is subject. You are free to decide whether you want to conclude a contract and provide us with your data or not. But when you conclude the contract, your data is necessary and processed in order to fulfill the above-mentioned legal obligations that the Afilia Group has to fulfill. The processing of CVs for unsolicited applications, which is carried out to evaluate applicants with regard to possible employment with the Afilia Group, is legitimate as it is expressly authorized by a legal provision which provides that in this case the consent of the Person to whom the personal data relates is not required. You are free to send us your CV. If this is not the case, however, we cannot consider your application for a position at the Afilia Group.
Based on your consent.
We only carry out the following processing if you have given us your express consent:
Conducting marketing activities, opinion polls and market research
Analysis of your browsing and consumer habits when using your My Account profile in order to personalize your experience on our website.
Your consent to this type of activity is voluntary. You are free to provide us with your data for such purposes. In the absence of these, however, the Afilia Group is unable to carry out marketing activities, opinion polls and market research and to analyze your habits.
Who is processing your data?
Your personal data will be processed by internal employees of the Afilia Group who have been specially trained and authorized for the processing. When processing data, data from companies belonging to the group of companies to which the Afilia Group belongs can be processed. Your personal data will also be passed on to third parties whom we use to provide our services on afiliagroup.com. These parties are carefully selected and provide reasonable assurance of compliance with the rules on the processing of personal data. These third parties are appointed as data protection officers and operate in accordance with the instructions given by the Afilia Group and under the control of the Afilia Group. The third parties concerned fall into the following categories: banks; Internet provider; Companies specializing in computer and telematics services; Shipping services; Companies that carry out marketing activities; Companies specializing in market research and data processing. Your data may be sent to police, judicial and administrative authorities for the purpose of establishing and prosecuting criminal offenses, for preventing and protecting against threats to public security and to enable the Afilia Group to establish, exercise or defend a right in court also for other reasons related to the protection of the rights and freedoms of others in accordance with the law.
How long do we keep the data?
We keep your personal data for a limited period of time, which varies depending on the type of activity involved in processing your personal data. After this period, your data will be irrevocably deleted or anonymized in any case.
Your personal data will be kept in accordance with the conditions and criteria set out below:
Data collected on afiliagroup.com to conclude and process contracts for the purchase of goods: Until the administrative and accounting formalities have been completed. The data related to the invoicing will be kept for 10 years from the date of the invoice
the data of a registered user: The data will be kept until you request the deletion of your My Account profile
Payment data: Until the payment certificate and until the administrative and accounting formalities have been completed following the expiry of the date for the right of withdrawal and the deadlines applied for objecting to payment transactions
Data collected in connection with the use of the services offered on afiliagroup.com by the user
Data associated with inquiries from users to our customer service: The data used to provide customer service will be stored until your request has been fulfilled
CVs: Up to six months after receiving them
Data used to send commercial communications to users.
Data for commercial communication, opinion polls and market research: Until the user requests the interruption of the activity, but in any case within 2 years after the last interaction of any kind between the user and the Afilia Group adapted commercial offers are used: Until the user requests the interruption of the activity, but in any case within 2 years after the last interaction of any kind of the user with the Afilia Group In any case, the termination of the processing and the associated final deletion or The irrevocable anonymization of personal data is only final for technical reasons within thirty days after the expiry of the above deadlines.
Your rights
You can assert your rights with regard to the special processing of your personal data by the Afilia Group at any time. The following is a general description of these rights and how you can exercise them.
Access and amendment of your data: You have the right to access your personal data and to request that it be corrected, changed or supplemented with other data. If you wish, we will provide you with a copy of the data we hold about you.
Withdrawal of consent: You can withdraw your consent to the processing of your personal data in connection with any marketing activity at any time. In this context, we remind you that marketing activities include sending commercial communications, conducting opinion polls and market research in order to determine your satisfaction and improve the services offered. Upon receipt of your request, we will ensure that the processing of your personal data, which is based on such consent, is immediately stopped, while other processing or other assumptions continue to be carried out in full compliance with the applicable provisions.
Objection to the processing of your data:
You have the right at any time to object to the processing of your personal data on the basis of our legitimate interest, stating the reasons that justify your request; Afilia Group needs to consider the reasons for your request.
Deletion of your data:
In the cases provided for by current legislation, you can request the deletion of your personal data. As soon as we have received and evaluated your request, we will immediately stop processing and delete your personal data, provided your request is justified.
Request for a temporary restriction on the processing of your personal data: In this case, the Afilia Group will continue to store your personal data, but will not process it, unless you request otherwise or it is a legal requirement. You have the right to have the processing restricted if you dispute the accuracy of your personal data, if the processing is unlawful, but you object to the deletion of your data, if your data is no longer needed, but you need it in order to protect your rights Court and if you object to the processing, during the period in which we are examining the reasons for your request.
Request your data or transfer the data to another party that is not the Afilia Group (right to data portability). You can request your data, which we process on the basis of your consent or on the basis of a contract with you, in a standard format. If you wish, we can also pass on your data directly to a third party specified by you if this is technically possible.
In order to exercise some of your rights described above, you can access your My Account or you can contact our customer service or write to the above address of the data protection officer. To ensure that our users' data is not infringed or used unlawfully by third parties, we will ask you to provide certain information to guarantee your identity before we consent to your request to exercise any of these rights.
Safety measures
We protect your personal data through targeted technical and organizational security measures in order to prevent unlawful or fraudulent use of your personal data. In particular, we use security measures that guarantee the following: The pseudonymization or encryption of your data, the confidentiality, integrity and availability of your data as well as the resilience of the systems and services that process them as well as the ability to restore data in the event of a data protection breach. In addition, the Afilia Group undertakes to regularly test, review and evaluate the effectiveness of the technical and organizational measures in order to guarantee a continuous improvement in the security of the processing processes.
Changes to the present declarations
We therefore advise you to check the content regularly: If possible, we will try to inform you immediately about changes made and their consequences. The updated version of the data protection declaration will be published on this page, stating the date of the last update.
Declaration of transparency
We take your rights to privacy, data protection and informational self-determination very seriously. Like all offers from the Afilia Group, this offer is aimed exclusively at entrepreneurs. With this in mind, we would like to inform you about the following:
Who are we?
Affiliate SL
Palma de Mallorca
Islas Baleares - Spain
Telephone +34 971 928 125
Office hours:
Mondays - Thursdays 10:00 a.m. to 5:00 p.m.
Fridays 10:00 a.m. to 4:00 p.m.
Tax number:
B-57678690
Who is responsible for data protection in our company (data protection officer)?
With us everyone is responsible for the subject of data protection. You can reach us using the contact details above.
We collect data from you. Which? Where from? How long? And are we even allowed to do that?
Data categories:
● E-mail information: contact ID, e-mail address, status, bounce status, entry date, IP address of the entry, confirmation date, IP address of the confirmation, event date, IP address of event, referrer
● SMS information: cell phone number, message, status, bounce status, entry date, execution date
● Telephone number
● First name
● Cash on delivery
● all information about the summonable address of your company
● Subject
● If you have given us a business card, we will save all data on the business card.
● If you have applied to us, then all the information from your application documents.
● Your messages to us and all information contained therein
● Tagging information
● website
● all other comparable communication data
Swell:
We receive this information from the interaction you have initiated with our company.
Purposes and legal bases:
1. Information about our and other services - Article 6 Paragraph 1 lit. a GDPR (consent)
2. Establishment, implementation and termination of the contractual relationship - Article 6 Paragraph 1 lit. b GDPR
3. Establishment, implementation and termination of the information contract in accordance with our general information contract conditions - Article 6 Paragraph 1 lit. b GDPR
Storage period:
● If and to the extent that you have consented to the double opt-in procedure, we will save the data until you withdraw your consent.
● We store the data that we need to fulfill the information contract until the retention period expires, usually 3 years after the end of the contractual relationship.
● We generally delete your data as soon as you instruct us to do so. This does not apply to data that has been processed on the basis of an information contract. We delete these after the statutory retention period has expired, which is usually three years after the end of the contractual relationship.
What do you need to know about your consent?
If and to the extent that you gave your consent to the processing of your personal data when you registered, we would like to point out the following:
You can revoke your consent at any time with effect for the future. You can do this by sending an informal message to one of the above-mentioned contact channels
Your specific consent for your email address to be uploaded to the respective provider and compared with their own user data. If your email address is linked to a user account with the respective provider, you will be shown relevant advertising messages or you will be specifically excluded from advertising messages.
What do you need to know about the information contract?
You have the option of concluding an information contract with us. The information contract is always concluded when you confirm processes in which we have expressly used the term “information contract”. The exact content of the information contract results from the respective contract text as well as from our general information contract conditions.
If and to the extent that you have concluded this information contract, we would like to point out the following: With the information contract, we undertake to use all conceivable contact channels (letter post, SMS, e- Mail, social networks and comparable contact channels) to deliver to you. Among other things, we are also obliged to deliver the contractual information in social networks and comparable contact channels. For this purpose, we are obliged, as far as technically possible, to upload your email address to a custom audience on Facebook or to a "similar audience" on Google and, if possible, to deliver information there as well. You can terminate the information contract at any time, without giving reasons or observing deadlines, by sending an informal message to one of the above contact channels.
Are we obliged to collect this data? What if we don't collect this information?
There is no legal obligation to collect this data. However, there is a chance that the lack of some or all of the data may occasionally lead to inquiries.
Who do we transmit the data to? And: does the data leave the European Union or the European Economic Area?
We transfer your data to external service providers who support us in the following activities: storage and management of data, IT support, holding events (including the webinar), setting and evaluating the tags. In doing so, we ensure that these service providers are carefully selected, contractually bound in accordance with data protection regulations and regularly checked. These service providers also include companies that process your data outside of the European Economic Area or have their headquarters there. For these companies, we only select companies that process the data in locations for which there is an adequacy decision by the Commission (Article 45 GDPR). If this requirement is not met, we only commission these service providers if they provide sufficient security guarantees (Article 46 GDPR), for example by agreeing the EU standard contractual clauses.
What are your rights?
You have some rights. You have the right to information about the personal data processed about you as well as to correction or deletion, restriction of processing, objection to processing and data portability. You also have the opportunity to complain about us to the supervisory authority responsible for us. We politely point out that these rights may be linked to conditions that we will insist on.